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Help If you have any questions or problems with our games, please refer to the FAQ page below.
 How to download the game?
If you use Mac OS X, do not forget to move to the Mac page of the game by pressing ‘Also available for Mac’ button. Not all the games are available for Mac OS X.
 How to install the game?
 How to un-install the game?
 How to purchase a game?
If you use Mac OS X, you need to move to the Mac Games page of the game or press ‘Also available for Mac’ button. Not all the games are available for Mac OS X.
Once you have completed your purchase, you should receive a confirmation email which contains either your unlock key or the link to download the full version. We suggest saving the confirmation email for future reference.
We sell our games via two E-Commerce partners – RegNow and Plimus. You will get a registration key if you purchased the game via RegNow. If you purchased the game via Plimus, you will be sent the link to download the full version of the game.
 I purchased the game but I didn’t receive a confirmation email.
Many email clients and mail services have different sensitivity for determining what is Junk/Spam and what is a real email. Please make sure your email is not BLOCKING or FILTERING out some of our emails. If your email has a JUNK folder or SPAM folder, please check in there for some of our missing email.
To ensure that all awem.com emails and Newsletters will go directly to your inbox, please add @awem.com to your email address safelist.  I purchased the game but my link for the full version doesn’t work.
The link is active within 48 hours and allows a limited number of downloads. If you didn’t download the game in time or exceeded the number of allowed attempts please, e-mail our Support Service. Make sure to include your purchase details, your ref #, registration name and e-mail. We will re-activate the link for you. You will receive an email with your link and download instructions.
 Can I have a CD of my purchased game?
All Awem games which are sold via Plimus can be purchased with a backup CD. When filling in the Order Form, you can check the box to include a CD. Please, note the CD has a shipping fee and can be ordered only with the downloadable version of the game.
 I lost my game. Is there some way I can get it again?
If you have lost your data you can locate your order online: http://home.plimus.com/ecommerce/buyers/find-order If you purchased the game using the RegNow registration system, click here: https://www.regnow.com/order_lookup.html  My game is slow/jerky/freezes/crashes.
Make sure your computer meets the game's system requirements. Be sure you've closed all other programs and applications including antivirus software.
This problem can be caused by incompatibilities between your computer's graphics configuration and a particular game or you do not have the latest version of DirectX installed on your computer. Downloading the latest version of DirectX and installing the latest Video Card Drivers can help resolve the problem.  Vista Compatibility Problems.
Windows Vista has a backward compatibility problem with many older software applications, including some games. Running a game in Compatibility Mode can sometimes resolve some technical problems. This can only be done through the main Admin account.
 Windows 7 Compatibility Problems
Not all games are supported under Windows 7. Please check the system requirements for the game you're trying to run to make sure it can run on Windows 7. Games released before the Windows 7 launch may not work at all in the new operating system.
 I get a message that my game contains a virus. Why?
Virus messages occur when a security or antivirus program falsely identifies secure games or applications as harmful. We assure you that your computer will not receive any type of virus from www.awem.com. Our products are guaranteed virus free and are tested before they’re released to the public.
The false message appears because antivirus programs sometimes mistakenly identify safe software as containing a Trojan or some other virus. These programs update their virus definition files on a daily basis and can sometimes be too strict. It happens that they identify unknown files as viruses. That’s why legitimate files can occasionally be flagged as unsafe. In case you get a message that your game contains a virus, please contact Awem Support Service. Let us know what antivirus software you have installed and what game is flagged as harmful. We will check all the files and contact the antivirus company you use to resolve this problem. More Help If you were unable to find an answer to your question contact us at support at awem.com. Please specify the nature of your problem and provide as much relevant information as possible.
Please mind that we can answer questions concerning only the games we have developed. If you have any questions concerning the game we distribute please visit the developer web site for help and support. We typically respond to all help requests within 2 business days. Take into account that we have only English speaking support service. |
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Romance Of Rome™
