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Shareware Game - Support

Frequently Asked Questions about our shareware games

Q: For how long am I supposed to wait till I get the answer from your support service?

A: It can take us no more than 48 hours to get back to you.


Q: Is there a customer service number I could talk to a live person about my shareware game I bought from you? I would really appreciate it.

A: Unfortunately we have no a customer service number. But our e-mail support service is able fix almost any problem you have with your shareware game.


Q: I just purchased a shareware game from you, and I don’t know how long will I have it for. What if my computer would crash?

A: You can have the game forever from the moment you bought it. In case you have any problems with you computer and lose your registration information you need to contact our support service and will send your info back to you FOR FREE.


Q: I want to know can you inform me about the any updated version of my shareware game and also  as a registered user, am I entitled to the update for free?

A: Your e-mail address gets into our newsletter database right after you purchase the game. So you will get our every newsletter automatically. As you've already bought the game you don't need to pay for the update version of it. In order to get your shareware games updated just download it from our site FOR FREE.


Q: I have been waiting to receive my order for shareware game I bought from you.  Is there a problem with the order?  I have not received it yet.  Am I receiving a disk in the mail or am I suppose to the complete version of my shareware game through the web?

A: Unfortunately we don't release our shareware games on CD.  You are supposed to download the complete version of your shareware game through the web using the registration information which is sent to you by RegNow. It usually takes RegNow 12 hours to send your registration information to you. In case you don’t get it within this term you need to contact our support service and we’ll provide you with all the necessary information.


Q: Can I use my shareware game on more than one computer - home and work?

A: Unfortunately you have your license only for one computer. But you may purchase one more registered version of the and enjoy it at your work!


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Hot News
  • 15 September 2007

    Aquitania has been released! Download our fabulous new game and make trip into the world of forgotten magic!

  • 29 August 2007
    Star Defender 4 has been updated to version 1.11:
    - Some improvements were made
    - Minor bugs were fixed
    - Online version
  • 06 August 2007
    Cradle Of Rome has been updated to version 1.27:
    - Some improvements were made
    - Minor bugs were fixed
  • 03 May 2007
    Cradle Of Rome has been updated to version 1.15:
    - Some improvements were made
    - Minor bugs were fixed
  • 15 March 2007

    Star Defender 4 has been released! Download our fabulous space shooter and have tons of fun!


  • 31 January 2007
    Cradle Of Rome has been updated to version 1.10:
    - Some improvements were made
    - Minor bugs were fixed
  • 04 January 2007
    Awem Studio is celebrating its birthday! We’ve been working for 5 successful years in casual game industry and want to share this joy with you! Today we are happy to give our users a new engaging puzzle game -
    Cradle of Rome.
    Please, download and enjoy it!

  • 01 December 2006
    Star Defender 3 has been updated to version 1.15:
    - Minor bugs were fixed


Testimonials

I want you to know I just love Star Defender 1-2 plus Alien Star. Your support is the best of any PC programs I HAVE. Thanks for being there and being who you are.

- JD

I have always loved Star Defender, and because of your kindness I shall tell all my friends what an excellent company you are.
With so much rubbish on the internet it is so refreshing to find a genuine, honest and caring company that puts its customers first.
Thank you again, now all I have to do is to complete the thing lol.

- Barry Jones

Love your games, keep up the good work.

- Russ Beard

I love the Star Defender, cant stop playing it, got to level 4 and wave 80, cant get past it, but been there many many times, i am not going to give up, Love the game.

- Flossie W.

I just love you all's game. Keep up the good work.

- Craig Clement

Funboy is such an enjoyable ! My entire family enjoys and it is exhilarating.

- Shirley Perkins


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