• First of all you have to download the latest trial version of the game from our site www.awem.com and save the setup file on your hard drive.

• After that you have to install the game. Double-click on this file and it will guide you through the installation process.

• Press (START > Programs > The name of the game >Register).

• Then copy  the registration key and paste it into the registration field that has appeared.

• Press 'Register' button and see "Registered by: your name" in the game.

• All you have to do is download, install and register  the game again. To register it see ''Game Registration''.

• If you don't have or can't find the  registration code please send an e-mail to our technical support service support@awem.com providing the following info: your registration name, e-mail, order number, the title of the game.

3. The registration key doesn’t work.

• Usually it happens because of some mistake in the registration process. See step-by-step instruction. 

4. How to download the game.

• Please find your game on the All Games page.

• Select which game you would like to download.

• Press the download link.

• Save the setup file on your hard drive.

• After that you have to install it.

• Double-click on this file and it will guide you through the installation process.

5. I've already purchased the game but still haven't received it.

• Our games are downloadable. All you need is download the game from our web site www.awem.com  install it on your computer and register using the steps you’ve  received via confirmation e-mail from Awem Studio.

6. I purchased a CD-ROM and now it wants me to register.

• If after installing your game from the CD-ROM, the game says your trial time is over and wants you to register or buy the game, a trial version of the game may be conflicting with the game from the CD-ROM.

• Please, uninstall all previous versions of the game and reinstall from the CD-ROM.

7. The game shows black screen.

• It is possible that you do not have the latest version of DirectX installed on your computer.
   
• You can download the latest version of DirectX at www.microsoft.com/directx

•  Please send us ” log.html” file that could be found in the folder of the installed game.

8. While playing the game my computer freezes.

• Make sure your computer meets the game's system requirements.

• Be sure you've closed all other programs and applications including antivirus software.