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FAQ1. What payment methods are acceptable for purchasing games?Currently we accept Visa, MasterCard, American Express, Discover, and PayPal for online purchases. 2. How to download a game. Please find your game on the ALL GAMES page or use the search box in the upper left corner of our web site. Select which game you would like to download. Press the download button. Save the setup file on your hard drive. After that you have to install it. Double-click on this file and it will guide you through the installation process. 3. I've already purchased the game but still haven't received it. Our games are downloadable. All you need is download the game from our web site www.awem.com install it on your computer and register using the steps you’ve received via confirmation e-mail from Awem Studio. 4. I have my unlock key, how do I unlock the full version of the game? If you have not already done so, download and install the free trial version of the game on your computer. When you bought the game, you should have received a confirmation email that contains an unlock key. The unlock key consists of 6 lines and looks something like this: 0GlGlOhnmOT3ZpQ7E/rysGw/CXStJr SxXclE/gKgRs2yR6345ioLMvy7Op2Z QPvD26iCdFaLoCA2SXSpbYML5cXUK7 67hDE52Vt19tgsoYh05WFnSf+GIutb ruj0An0nSGDMWrIqnHUL4jGiCki9R8 S88GhcZCwM6TqWLifEtPi8= Press (START > Programs > The name of the game > Register). Then copy the registration key (click the right button of your mouse on the marked text and select 'Ñopy') and paste it (click the right button of your mouse in this field and select 'Paste') into the registration field that has appeared. Press 'Register' button and see 'Registered by: your name' in the game. 5 I lost my unlock key. Is there some way I can get it again? Write to Awem Support Service for your registration key. Please, include the details of your purchase, that is the name of the game, your order number, registration name, e-mail address that was used at the time of purchase. 6 My unlock key gets rejected. Why? Make sure you have downloaded the game from www.awem.com. Our unlock keys will not work for games downloaded at any other website. Configure your firewall. Sometimes firewalls and other security software interferes with the unlock process. The easiest way to ensure your code correct is to copy and paste the code into the unlock field. In case you still have problems registering the game, write to Awem Support Service for alternative way of registration. 7 The game shows black screen. It is possible that you do not have the latest version of DirectX installed on your computer. You can download the latest version of DirectX at www.microsoft.com/directx Please send us ” log.html” file that could be found in the folder of the installed game. 8 While playing the game my computer freezes. Make sure your computer meets the game's system requirements. Be sure you've closed all other programs and applications including antivirus software. More Help If you were unable to find an answer to your question please send us a message: support @ awem. com. Please mind that we can answer questions concerning only the games we are developing. If you have questions concerning the game we distribute please visit the developer web site for help and support. We typically respond to all help requests within 2 business days. PS. Please bear in mind that we have only English speaking support service! |
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Cradle Of Rome
